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Technical Communication, an Introduction for Current Technical Writers, Editors & Designers


If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills.

You`ll learn how to articulate the benefits of technical communication for the user and for your organization. You`ll see how the profession looks today, reflect on the forces that have shaped our field, and identify the wide range of activities that now constitute technical communication.

Learn how your work fits into the organization`s process, and where the field is headed. You`ll learn best practices for planning, designing, writing, editing, and user-testing your documentation, online and on paper.

Each week, you receive course materials from me and read material in Karen Schriver`s book. You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can.

When you have read the material and done the challenges I suggest, you send those to me by email. You get my comments back within 24 hours, along with materials for the next module.

The course is designed to help you become a sophisticated professional, so I invite you to ask any questions that occur to you, along the way.

In addition, each week I will send you material expanding on the text, covering other topics, and offering challenges.


By the end of this course, you`ll be able to:

  • Define the field of technical communication.
  • Identify tasks and job titles in the profession of technical communication.
  • Describe the historical forces that have shaped the profession.
  • Define key terms used in technical communication.
  • Analyze the actual experience of people using your documents.
  • Identify the way that typography and layout affect your readers.
  • Identify how you fit into a product management process, as a techcal communicator.
  • Identify key components of an information plan, and content specification.
  • Analyze an audience.
  • Perform a task analysis.
  • Identify key activities in user-centered design.
  • Perform user testing on your documentation.
  • Identify the key emotional competences for outstanding performance.
  • Articulate the levels of edit.
  • Identify best practices when writing or editing procedures
  • Identify problems and opportunities when publishing text online.


Your progress will be assessed in several ways:

  • Through my evaluation of your written work, using detailed guidelines given in each module.
  • Through self quizzes.
  • Through my comments on your reports of activities that you undertake.
  • A final exam.

course quick facts
course code DED233-C
cost $335.00
estimated time to
complete course
30 Hours
course materials
6 Weeks

Dr.Gary W. Griffin brings 20 years of technical communication experience in academic, government and business environments to his online technical writing courses. His expertise ranges from research proposals and peer-reviewed journal articles to technical design documents used to support the design and implementation of complex Information Technology systems in business intelligence and data warehousing. His experience covers both public and private organizations, and has years of experience as a researcher, writer, public speaker, entrepreneur, and business owner.


"My current job is that of a technical writer but I've not had formal training. This class gave me many tools I can use immediately and share with my two co-workers. I actually feel more confident in doing my job." - Sandy Wilkin

"My knowledge and skills improved dramatically. I discovered a multitude of creative uses for my writing and document design talents." - Deborah Gentit

"My experience in the workplace has changed as a result of the class. I have become aware of how constrained we are in government work and hope to make a change to Marketing if given the opportunity. " - Deborah Gentit

"This workshop was the perfect solution to my enrolling in a technical writing course." - Scherry Allen