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"FINANCIAL AID NIGHTMARE"

6 months dealing with financial aid which is still not completed to this day. They claim to keep losing my paperwork. The paperwork with my social security numbers on them! I am not the first nor the last with SERIOUS financial aid nightmares. I have taken 4 classes now without figuring out my financial aid, and I feel like a victim of unprofessionalism. What am I to do?!?!