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Strategies for Conflict Management

Program Quick Facts

Program Length

3 courses

Description

Are you looking for an online program that will aid you in gaining the well-rounded understanding that is needed for developing plans for managing conflict? Then the online certification in Strategies for Conflict Management program is the right program for you.

While in this program, individuals will study the critical skills that are needed for handling difficult people and situations within a variety of organizations.

This online conflict management program focuses on the various kinds of negotiations and influence processes that yield the best outcomes and maintain working relationships.

This conflict management training program covers a variety of topics, such as

  • Avoid or confront
  • Core skills for handling difficult people and situations
  • Handling deadlines and ultimatums
  • Options and implications associated with conflict management strategies
  • Understanding your "default" strategies
  • Tools for reducing hostility and rescuing difficult situations
  • Intervening as a manager in conflicts via mediation and arbitration

Individuals who complete this online conflict management program will learn how to mediate contested disputes, effectively manage disputes among colleagues or subordinates, and improve your own performance during confrontations and improve your approach to working with conflicts.

All applicants must have graduated from a regionally accredited high school or have completed the General Educational Development (GED) exams.

Accreditation

North Central Association of Colleges and Schools, The Higher Learning Commission