Description

If you are looking for an online degree program that will aid you in gaining the complex knowledge that is needed for becoming a savvy business leader who knows that his/her success hinges on providing its customers - both internal and external - with a high level of service that surpasses their expectations, then the online Bachelor of Business Administration - Customer Care Management degree is the ideal program for you.

With customer service being essential not only the retention of customer, but the growth of business, there is a need for individuals who have a solid foundation in business fundamentals (finance, accounting, organizational communication, and management, etc.), and who are able to implement specific knowledge and practical techniques to excel in the customer service arena.

During the course of this online Customer Care Management, students will learn to:

• Analyze the tools and processes of the support center manager and understand the implications for effective customer service
• Identify leadership qualities and to assess the effectiveness for future, personal, career directions
• Examine the critical legal and ethical issues faced by managers and their impact on business operations
• Understand the steps required to plan for quality assurance and identify methods that position a company to achieve its quality objectives
• Develop foundational business knowledge and skills through the core courses

Please note: The above college tuition costs listed on this website are not exact. They are an approximate estimation set forth by our most recent research in order to help students compare online colleges and universities. We encourage students to contact the school for the exact cost of your online degree program.