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Associate of Applied Science in Business Management - Call Center Management

Rasmussen College

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Description

Rasmussen College's online Associate of Applied Science in Business Management - Call Center Management degree program gives students the knowledge needed to become a skilled member of a Call Center Management team.

With the increased use of call centers, the need for individuals who are skilled in performing a broad spectrum of tasks, and who can coordinate and direct support services to organizations as diverse as insurance companies, computer manufacturers, and government offices is growing quickly.

Rasmussen's online degree in Call Center Management has been designed to help students build the skills they will need to implement successful methods in order to provide a high level of customer service, research, analyze and resolve costumer questions, requests and problems, and to develop and communicate call center standards, processes, and policies. Individuals who graduate from this online Call Center management degree program will be able to supervise inbound call/email agents, produce and analyze call center reports.

Accreditation Information

North Central Association of Colleges and Schools, The Higher Learning Commission

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