Airline & Airport Customer Care

Course Code: DED9332
School: Stonebridge Associated Colleges UK

Description

The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force.

This course covers topics such as:

• The importance of the air travel industry
• Passenger needs - providing a customer service experience
• Airline and airport customer care
• Creating a positive impression with passengers
• Solving customers' problems
• The importance of product knowledge
• Key components of airline customer service

Outcomes

Airline & Airport Customer Care Certificate

On successful completion of any course the Study House Certificate of Achievement will be awarded. Students can then sit the ASET examination. (a QCA approved awarding body) and gain a recognized award.

Assessment

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

I'd Like To Enroll In This Course   $261.00