Airline & Airport Conflict Management

Course Code: DED9331
School: Stonebridge Associated Colleges UK

Description

The aim of this course is to enable students to understand the nature of conflict and effectively handle conflict situations through deploying appropriate methods.

The units in the course do this through the definition and explanation of varying techniques, schools of thought, and a thorough exploration of the concepts involved.

This course covers:

• Conflict and anger
• Listening
• Negotiation
• Mediation
• Crisis Mediation
• Practical conflict management techniques

Outcomes

Airline & Airport Conflict Management Certificate

On successful completion of any course the Study House Certificate of Achievement will be awarded. Students can then sit the ASET examination. (a QCA approved awarding body) and gain a recognized award.

Assessment

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

I'd Like To Enroll In This Course   $261.00