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Airline & Airport Conflict Management

My Distance Learning College

Description

The aim of this course is to enable students to understand the nature of conflict and effectively handle conflict situations through deploying appropriate methods.

The units in the course do this through the definition and explanation of varying techniques, schools of thought, and a thorough exploration of the concepts involved.

This course covers:

  • Conflict and anger
  • Listening
  • Negotiation
  • Mediation
  • Crisis Mediation
  • Practical conflict management techniques


Outcomes

Airline & Airport Conflict Management Certificate

On successful completion of any course the Study House Certificate of Achievement will be awarded. Students can then sit the ASET examination. (a QCA approved awarding body) and gain a recognized award.


Assessment

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

course quick facts
course code DED9331
cost $261.00
estimated time to
complete course
120 Hours
course materials
available
365 Days