Airline & Airport Conflict Management
My Distance Learning College
Description
The aim of this course is to enable students to understand the nature of conflict and effectively handle conflict situations through deploying appropriate methods.
The units in the course do this through the definition and explanation of varying techniques, schools of thought, and a thorough exploration of the concepts involved.
This course covers:
- Conflict and anger
- Listening
- Negotiation
- Mediation
- Crisis Mediation
- Practical conflict management techniques
Outcomes
Airline & Airport Conflict Management Certificate
On successful completion of any course the Study House Certificate of Achievement will be awarded. Students can then sit the ASET examination. (a QCA approved awarding body) and gain a recognized award.
Assessment
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
complete course 120 Hours
available 365 Days
