Online Courses
Currently there are 1351 courses in the course catalog you can take online or at home
Creating Outstanding Online Help: A Self-Directed Study (Software Industry)
Course Code: DED297
School: Distance-Education.org
Description
The major assignment is to create a detailed online help system outline and submit a mini-essay about WHY a specific approach was chosen.
It is assumed the student is experienced using browsers and Microsoft Office (namely, MS Word).
Outcomes
The student will produce a self-directed online help outline.
This course is unique in that the student decides which areas they want to focus on; the instructor acts as an experienced mentor. This course is not meant to provide instruction about any online help creation software.Assessment
- The student demonstrates his or her understanding of what good online help is by recognizing the need for, and demonstrating, upfront analysis.
- By performing a "Needs Analysis" the student will determine the goals and audience of the help system and the approach to take.
- The student will submit a final help system outline for assessment in the following areas: usefulness based on user and business needs, overall organization, and clarity of tasks.
- This course mirrors the work of Technical Writing; it is about continuous improvement and analysis, not "correct" answers. The student's final grade will be based on their ability to demonstrate toward continuous analysis and improvement.