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How to Serve Your Customer

Distance-Education.org

Description

This course explores how to create better customer service in a variety of atmospheres and locations. The course works for the beginning worker or management level.

Outcomes

Assessment consists of several essay style questions where the student analyzes customer service situations and how to improve them based on ideas learned in the course.


Assessment

Outcomes include:

  • Student will be able to identify their own weak customer service areas.
  • Student will identify what they see as weak customer service.
  • Student will learn ways to improve their customer service level.
  • Student will learn ways to improve their communication level.


course quick facts
course code DED531
cost $69.00
estimated time to
complete course
12 Hours
course materials
available
4 Weeks
instructor

Amy Cipolla Barnes has been a moderator and facilitator for over ten years. She is involved with her local writers club as a member and as an officer. Her writing interests are diverse and include Southern literature and magical realism. She has published numerous non-fiction columns on topics ranging from stamp fraud to home offices, travel to pets. In addition, she has won contests for short stories, longer fiction, and poetry. She has been published in literary journals and is currently working on her first novel and a collection of short stories.