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Successful Negotiation


PIN code provided for this course allows unlimited on-line access for 90 days. Negotiating is a thread woven through not just your time in the work environment, but also in daily living. Knowing how to negotiate successfully will improve your interactions with customers, coworkers, and even family members. This course will give you the strategies and techniques you will need to help you define opportunities in which negotiating would be appropriate and to create a win/win situation in each of your negotiations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training.


Upon completion of this course, students will be able to: -- Understand negotiation. -- Decide when to negotiate. -- Develop her approach to negotiation. -- Implement the negotiation process. -- Establish relationships. -- Compare needs. -- Plan and prepare. -- Follow the basic steps. -- Apply effective tactics. -- Use leverage appropriately. -- Keep expectations high. -- Select a comfortable style. -- Maintain ethical standards.


Each course ends with a 20-question test made up of 10 true/false questions and 10 multiple-choice questions. If the Student achieves a 70% or higher on the test, then the training allows them to print out a Certificate of Completion. This test may be taken as many times as the Student wants during the licensed, on-line access period. No other testing or tracking is provided and, due to the personal nature of some of the skills tested, these scores are not recorded or tracked (besides the student themselves being able to print the certificate if they score >70% on the optional test). The test is not required to complete the course, but is an option, chosen at the student's discretion, should they desire to attempt to gain the Certificate of Completion.

course quick facts
course code DED3473
cost $27.00
estimated time to
complete course
24 Hours
course materials