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Reception Skills (Skills Course)

Stonebridge Associated Colleges UK

Description

The aim of this course is to provide reception staff with an understanding of the requirements and duties performed in reception, and the ability to perform these duties effectively.

By the end of the course you will be able to:

  • Describe the receptionist role in your company
  • Be an ambassador for your company
  • Understand the importance or receiving and greeting visitors
  • Provide information and advice to visitors and guests
  • Handle enquires effectively
  • Follow routine administrative procedures
  • Deal effectively with security and safety issues
  • Practice good telephone skills
  • Care for your customers
  • Deal with aggressive an awkward customers and visitors
  • The role of the receptionist
  • Being a ambassador
  • Receiving visitors & guests
  • Administration in reception
  • Security & safety
  • Telephone Skills
  • Dealing with anger and aggression


Outcomes

On completion of your course, you will receive two qualifications:

Reception Skills (Skills Course) Certificate

Reception Skills (Skills Course) Certificate issued by Stonebridge Associated Colleges, entitling you to use the letters SAC Cert after your name.

NCFE Level 1 Reception Skills (Skills Course) Award

This Course leads to an NCFE Level 1 Award Certificate for successful learners. That means that it is independently accredited at a level of learning equivalent to level 1 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland (in which case GCSE's are at levels 1 and 2 and A Levels are at level 3). In accrediting the program at level 1, NCFE attests that its learning outcomes are at an equivalent level to a level 1 national qualification.

This award has been designed by Stonebridge Associated Colleges to meet specific learners' or employers' requirements. Accreditation by NCFE is a guarantee of quality. It means that this learning program has been scrutinized and approved by an independent panel of experienced educational professionals and is quality audited biannually by NCFE.


Assessment

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

course quick facts
course code DED9480
cost $112.00
estimated time to
complete course
20 Hours
course materials
available
365 Days