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Management Support Systems

My Distance Learning College


One way of considering how managers use information is in terms of three levels, as professionals, experts, and innovators.

As professionals, we use the information available in the organization, or gathered from outside, to perform our duties responsibly by following accepted procedures. As experts, we use information to enhance our understanding of how our business works. As innovators, we use information to seek out future enterprising activities.

The professional is focussed on performing today's task well and ensuring that there will be few problems in the near term. The expert understands the business sufficiently to see how processes can be improved continually. The innovator combines business knowledge with knowledge of the wider business context to identify new opportunities and anticipates actions to counteract strategic threats.

As you work through this course, and Chapters 9 and 10 of the textbook, you will encounter technologies that help managers be effective professionals, that enable managers to become experts in their businesses, and that provide insights for innovative managers to identify new business opportunities.

After completing this course, you should be able to:

  • Explain the role of management support systems within managerial decision making
  • Classify decisions in terms of structure and type of control
  • Identify the information channel that is enhanced by a support system
  • Outline the steps in the data life cycle concept
  • Describe the role of background knowledge when interpreting information
  • Compare on-line transaction processing with on-line analytical processing
  • Outline the managerial issues of managing a knowledge network.


Management Support Systems Certificate

Management Support Systems Certificate issued by My Distance Learning College, entitling you to use the letters SAC Cert after your name.


After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

course quick facts
course code DED9367
cost $93.00
estimated time to
complete course
20 Hours
course materials
365 Days