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Customer Service

Course Code: DED9206
School: Stonebridge Associated Colleges UK

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Course Materials Available: 365 Days Estimated Hours to Complete Course: 40

Description

This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.

This course looks at:

  • DEFINING SERVICE
  • COMMUNICATING
  • FIXING PROBLEMS
  • BUILDING A DEPARTMENT
  • TOOLS OF THE TRADE


Outcomes

Printable Transcript

On completion of this course you may print a transcript off as evidence of your progression throughout the course.


Assessment

I'd Like To Enroll In This Course   $93.00

Course Cost: $93.00

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What You Need To Know To Enroll

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