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Customer Service

Customer Service

Description

This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.

This course looks at:

  • DEFINING SERVICE
  • COMMUNICATING
  • FIXING PROBLEMS
  • BUILDING A DEPARTMENT
  • TOOLS OF THE TRADE


Outcomes

Printable Transcript

On completion of this course you may print a transcript off as evidence of your progression throughout the course.


Assessment

course quick facts
course code DED9206
cost $93.00
estimated time to
complete course
40 Hours
course materials
available
365 Days