Customer Service
Customer Service
Description
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.
This course looks at:
- DEFINING SERVICE
- COMMUNICATING
- FIXING PROBLEMS
- BUILDING A DEPARTMENT
- TOOLS OF THE TRADE
Outcomes
Printable Transcript
On completion of this course you may print a transcript off as evidence of your progression throughout the course.
Assessment
course quick facts
course code
DED9206
cost
$93.00
estimated time to
complete course 40 Hours
complete course 40 Hours
course materials
available 365 Days
available 365 Days
