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Conflict Management

My Distance Learning College

Description

This course has been designed for people seeking to understand the nature of conflict and provides a series of techniques to deal effectively with conflict and hostility.

Students can be drawn from any environment where conflict, anger and hostility are encountered either by telephone or in personal contact with clients, customers or the public at large.

The course will provide the student with a thorough knowledge of the subject and includes the basic concepts of conflict management, techniques for managing conflict effectively, listening and negotiation techniques as well as how to cope with crises.

This course covers topics such as:

  • Conflict and anger
  • Listening skills
  • Negotiation
  • Mediation
  • Crisis mediation
  • Examples of good and poor practice

Outcomes

On completion of your course, you will receive two qualifications:

Conflict Management Certificate

Conflict Management Certificate issued by My Distance Learning College, entitling you to use the letters SAC Cert after your name.

NCFE Level 2 Conflict Management Award

This Course leads to an NCFE Level 2 Award Certificate for successful learners. That means that it is independently accredited at a level of learning equivalent to level 2 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland (in which case GCSE's are at levels 1 and 2 and A Levels are at level 3). In accrediting the program at level 2, NCFE attests that its learning outcomes are at an equivalent level to a level 2 national qualification.

This award has been designed by My Distance Learning College to meet specific learners' or employers' requirements. Accreditation by NCFE is a guarantee of quality. It means that this learning program has been scrutinized and approved by an independent panel of experienced educational professionals and is quality audited biannually by NCFE.


Assessment

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

course quick facts
course code DED9417
cost $245.00
estimated time to
complete course
72 Hours
course materials
available
365 Days