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Management & Leadership Continuous Quality Improvement (CQI) Training Program


In the 21st Century, and its global economy, the skill of continually improving quality is vitally important to an organization's longevity and success. Whether you are in the service or production business, this course provides a proactive method of effective and efficient Continuous Quality Improvement (CQI).

The CQI process takes into account the methodology of Total Quality Management (TQM) and incorporates it into a continuous process that is ever improving and evolving. Measuring customer satisfaction is at the heart of CQI and specific objective and reliable methods of gathering this data are included. The stages of planning, organizing and implementing CQI lead you step by step toward gaining global market share. Readings will be posted on the Learning Management system and as such there are no textbooks needed for this course.


Upon completion, you will have the information necessary to justify implementing a Continuous Quality Improvement (CQI) plan for your service or product based business. Participants will learn how and why CQI is directly related to increased organizational profitability. Participants will be able to effectively and efficiently implement a Continuous Quality Improvement (CQI) for their business.


course quick facts
course code DED1
cost $59.00
estimated time to
complete course
20 Hours
course materials
90 Days

Dr. Eric Oestmann has over 15 years of extensive management and leadership experience in a variety of settings, from military to healthcare and everything in between. He continues to provide management consulting across the country for a national healthcare consulting firm. A highly sought after speaker, he has received numerous honorariums for his work, and teaches online courses in management and leadership.


"I learned how to look at quality management in a different way and realized that I could improve our process at my workplace. This course was very informative and exceeded my expectations. " - Rodney Dortch