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Help Desk/Customer Service Certificate

ProTrain Online

Description

These online training programs include interactive features and downloadable course materials that are powerfully engineered to ease IT, help desk and support professionals' training experience - making training and certification faster, more convenient and less expensive than traditional training classes.

Topics covered in this course, include:

  • Excelling at Customer Service
  • Frontline Call Center Skills
  • Measuring Customer Satisfaction
  • Internal Customer Service
  • Internal Customer Service Agent Skills
  • Technical Support Agent Skills
  • Inbound Call Center Management
  • Managing A Customer-Focused Department
  • Customer Relationship Management

As a Customer Service Representative, you are often the only point of contact for the customer. To him or her - you are the company. Includes Help Desk Institute (HDI) Customer Support Specialist (CSS) certification training.

Outcomes

This curriculum will help you and your team make the most of every interaction and help you to provide the best possible service to your customers, every time.

Assessment

course quick facts
course code PRO1096
cost $1999.00
estimated time to
complete course
200 Hours
course materials
available
12 Months