Dealing with Difficult People

Course Code: TRN7004
School: 360training.com

Description

Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; we're scared of letting others know what we really think and feel for fear they'll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.

LEARNING OBJECTIVES:

• Understand the different motivations that make people "difficult"
• Recognize their options in dealing with difficult people
• Employ techniques to make the most of dealing with difficult people
• Communicate with difficult people using different techniques
• Deal with special problems regarding difficult people

TOPICS COVERED:

• Styles
• Communication Skills
• Identification and Tactics
• Revenge of the Difficult People
• Special Problems with Difficult People

Outcomes

Upon successful completion of this course you will be able to print your certificate online.

Assessment

Final Exam - You will be required to pass the final exam with a 70% in order to receive course credit.

I'd Like To Enroll In This Course   $25.00