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Dealing with Difficult People


Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; we're scared of letting others know what we really think and feel for fear they'll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.


  • Understand the different motivations that make people "difficult"
  • Recognize their options in dealing with difficult people
  • Employ techniques to make the most of dealing with difficult people
  • Communicate with difficult people using different techniques
  • Deal with special problems regarding difficult people


  • Styles
  • Communication Skills
  • Identification and Tactics
  • Revenge of the Difficult People
  • Special Problems with Difficult People


Upon successful completion of this course you will be able to print your certificate online.


Final Exam - You will be required to pass the final exam with a 70% in order to receive course credit.

course quick facts
course code DED7004
cost $69.00
estimated time to
complete course
2 Hours
course materials
360 Days