Online Courses
Currently there are 1762 courses in the course catalog you can take online or at home
Dealing with Conflict and Confrontation
Course Code: TRN7003
School: 360training.com
Description
Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; we're scared of letting others know what we really think and feel for fear they'll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.
LEARNING OBJECTIVES:
- To accept human differences as inevitable
- To help you lose your fear of conflict
- To teach you maneuvers people use to get what they want so that you can protect yourself
- To present alternatives to the fight/flight behaviors most of us currently use in confrontations.
- To learn to problem solve instead wanting to get even.
TOPICS COVERED:
- Analyzing Conflicts
- Non-Confrontational Conflict-Resolution Strategies and Their Effects
- Contending
- Escalation
- Problem Solving
Outcomes
Upon successful completion of this course you will be able to print your certificate online.
Assessment
Final Exam - You will be required to pass the final exam with a 70% in order to receive course credit.
Instructor
Trey WoodTrey is a partner with the Houston law firm Alaniz and Schraeder, L.L.P., which concentrates its practice in the exclusive representation of management in the area of Labor and Employment Law. Mr. Wood attended Texas Tech School of Law and was licensed in 1988. He has been practicing as a trial attorney since that time and has extensive experience in counseling clients on all aspects of the employer/employee relationship and has tried many employment cases in both federal and state courts across the country.
Free COLLEGE COURSES!
There is a way to try out an online course before you enroll in school. If you qualify, you can "test drve" a course — at no cost.
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