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Dealing with Conflict and Confrontation


Dealing with conflict and confrontation is one of the most important skills you can learn. Most of us have a certain dread of confrontation-we fear being cheated; we're scared of letting others know what we really think and feel for fear they'll use it against us; we believe our honesty will hurt other so we avoid confrontation or put on a strong front.


  • To accept human differences as inevitable
  • To help you lose your fear of conflict
  • To teach you maneuvers people use to get what they want so that you can protect yourself
  • To present alternatives to the fight/flight behaviors most of us currently use in confrontations.
  • To learn to problem solve instead wanting to get even.


  • Analyzing Conflicts
  • Non-Confrontational Conflict-Resolution Strategies and Their Effects
  • Contending
  • Escalation
  • Problem Solving


Upon successful completion of this course you will be able to print your certificate online.


Final Exam - You will be required to pass the final exam with a 70% in order to receive course credit.

course quick facts
course code TRN7003
cost $25.00
estimated time to
complete course
2 Hours
course materials
360 Days

Trey Wood
Trey is a partner with the Houston law firm Alaniz and Schraeder, L.L.P., which concentrates its practice in the exclusive representation of management in the area of Labor and Employment Law. Mr. Wood attended Texas Tech School of Law and was licensed in 1988. He has been practicing as a trial attorney since that time and has extensive experience in counseling clients on all aspects of the employer/employee relationship and has tried many employment cases in both federal and state courts across the country.