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Dental Office Professional Certificate Program


This program is offered in three modules: Dental Terminology, Dental Billing, and Dental Office Management. The course emphasizes interpersonal and skill development in administrative functions such as reception, scheduling, filing, billing, completion of Insurance claims, patient relations, dental terminology, communication and familiarization with administrative duties.

Individuals with varied educational levels, interests, strengths and personalities can excel as a Dental Office Professional. Career progression leading to an Office Manager position is also possible. Starting salaries range from $9-13/hour. The dental office is a safe and pleasant environment in which to work. This course of study can be completed in two months and no prerequisites are required. A certificate of achievement is awarded to those who successfully complete the program.

Module One: Dental Terminology

This module helps students master the dental vocabulary and terms used in dental office careers. Topics include word parts, root words, general application, abbreviations and dental terminology.

Module Two: Dental Billing

This module concentrates on reimbursement for dental services. Emphasis is placed on the review of ADA codes, dental terminology, the claims process, the ins and outs of dental coding and dental documentation and how to interpret it.

Module Three: Dental Office Management

This module explores the responsibilities of today's dental office professional. Topics include interpersonal skills, working with others, communicating and servicing clients,managing clinical records and organizing and planning administrative duties.


Are there any required books for the course?

Yes, each module has its own textbook related to the content of the module, these books are excellent references for people in the field and can be purchased online. Book cost is approximately $200.

Are there any other fees and costs other than tuition and books?


What are the advantages of taking this course online?

Always accessible, on demand,Don't have to leave home, simple login, instructor is very responsive to student needs


When you complete this program you will be prepared to be a Dental Office Professional who has:

Mastered the dental vocabulary and terms used in dental office careers.

Gained knowledge of basic head and neck anatomy and an understanding of the structure of permanent and primary teeth.

Gained an understanding of dental practices such as infection control, examinations, radiography, tooth restorations, surgery and dental lab materials and procedures.

Learned the procedures for reimbursement of dental services including the use of ADA codes, including the code subcategories which are necessary for understanding dental benefits and claims forms (patient payment and electronic filing).

Learned the importance of customer service in the dental office including courtesy, patient relations, patient education/retention and the Americans with Disabilities Act.

Mastered the importance of dental office business performance including the management of patient records, understanding dental business software, dental supplies and inventory and the marketing of dental practices.


This program is divided into three modules. Your final grade for the program will be an average of your three module scores. A minimum score of 70% is required.

Students must check the course calendar for assignments. All assignments must be completed.

All online quizzes and tests are required and are open book.

Downloadable glossaries are provided for each unit.

The instructor is available to the students for the duration of the program via email.

Each module uses a textbook that is tied to the course objectives.

course quick facts
course code DED1035
cost $899.00
estimated time to
complete course
72 Hours
course materials
6 Weeks

Barbara Eggers-Parker obtained her DDS degree from Marquette University in Milwaukee, Wisconsin and practiced dentistry in Milwaukee for 22 years. She served as clinical instructor at the University, and as staff dentist for a hospital emergency room and also for two nursing homes. She has retired to the Southeast and is presently pursuing other interests, and teaches online courses in dental certification.