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Positive Customer Care

My Distance Learning College

Description

The 21st Century business is increasingly won or lost on the effectiveness of its customer care program. It costs 5 times as much to win a new customer as to keep an existing one.

This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, maximize their potential, and exceed their expectations.

This course covers topics such as:

  • How to make customers feel appreciated
  • How to understand your own organization
  • Why you need to present a consistent professional image
  • Communication techniques when you have to say, 'No'
  • What you need to know to solve customers' problems
  • Interpersonal skills to help you deal with difficult customers
  • Assertiveness techniques which help you retain your self-esteem

    Outcomes

    Positive Customer Care Diploma

    Positive Customer Care Diploma issued by My Distance Learning College, entitling you to use the letters SAC Dip after your name.

    Assessment

    After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

  • course quick facts
    course code DED9468
    cost $352.00
    estimated time to
    complete course
    90 Hours
    course materials
    available
    365 Days