Customer Service on The Telephone (Skills Course)

Course Code: DED9422
School: Stonebridge Associated Colleges UK

Description

The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact.

At the end of this course delegates will be able to:

• improve customer self esteem
• describe and use techniques for good telephone communication
• employ good practice in complaint handling and problem solving
• handle criticism constructively and control anger
• promote improved customer relations

Outcomes

On completion of your course, you will receive two qualifications:

Customer Service on The Telephone (Skills Course) Certificate

Customer Service on The Telephone (Skills Course) Certificate issued by Stonebridge Associated Colleges, entitling you to use the letters SAC Cert after your name.

NCFE Level 1 Customer Service on The Telephone (Skills Course) Award

This Course leads to an NCFE Level 1 Award Certificate for successful learners. That means that it is independently accredited at a level of learning equivalent to level 1 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland (in which case GCSE's are at levels 1 and 2 and A Levels are at level 3). In accrediting the program at level 1, NCFE attests that its learning outcomes are at an equivalent level to a level 1 national qualification.

This award has been designed by Stonebridge Associated Colleges to meet specific learners' or employers' requirements. Accreditation by NCFE is a guarantee of quality. It means that this learning program has been scrutinized and approved by an independent panel of experienced educational professionals and is quality audited biannually by NCFE.

Assessment

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

I'd Like To Enroll In This Course   $89.00