Learn to build strong customer relationships with our customer service online courses.  These online certification and training programs are perfect for anyone wishing to start a career or enhance their skills as a customer service professional.

Customer Service Courses

• Advanced Customer Relationship Management -Part 2

  Distance-Education.org Course Code: DED1641

  Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile. This is an Instructor-Led course
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• Customer Care (Skills Course)

  Stonebridge Associated Colleges UK Course Code: DED9420

  This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts.
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• Customer Relations

  Stonebridge Associated Colleges UK Course Code: DED9421

  This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts.
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• Customer Service Certificate

  Distance-Education.org Course Code: DED510

  This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
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• Customer Service on The Telephone (Skills Course)

  Stonebridge Associated Colleges UK Course Code: DED9422

  The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact.
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• Introduction to Customer Relationship Management-Part 1

  Distance-Education.org Course Code: DED1640

  In today's highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course.
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• Positive Customer Care

  Stonebridge Associated Colleges UK Course Code: DED9468

  This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, maximize their potential, and exceed their expectations.
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• Telemarketing Professional

  Stonebridge Associated Colleges UK Course Code: DED6

  This course is designed to give you the skills and techniques you need to become a well-paid telemarketing professional, working from home or a call centre. You will develop a call structure which you can apply to thousands of commercial applications.
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