Learn to build strong customer relationships with our customer service online courses.  These online certification and training programs are perfect for anyone wishing to start a career or enhance their skills as a customer service professional.

Customer Service

• Advanced Customer Relationship Management -Part 2

  Distance-Education.org Course Code: DED1641

  Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile. This is an Instructor-Led course
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• Certified Call Center Professional - Online

  Distance-Education.org Course Code: DED1537

  Certified Call Center Professional Online is a Web-based certification course designed to educate professionals on call center technologies and best practices necessary to deliver world-class customer service. It is the only certification endorsed by Dr. Jon Anton, Founder of Purdue's Center for Customer-Driven Quality, the Global Call Center Leadership Council and developed in partnership with EDS. CCCP Online is fast, interactive and user friendly, all with the convenience of online access.
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• Certified Help Desk Director - Interactive Study

  Distance-Education.org Course Code: DED1536

  Get the skills you need to become the "CEO" of your support organization. Learn how to lead your team, make strategic decisions about support, and drive revenue through the support center to positively impact the bottom line. This online course is a practical alternative for busy customer support professionals.
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• Certified Help Desk Manager™ — Interactive Study

  Distance-Education.org Course Code: DED1539

  Demonstrate a greater return on investment, develop and maintain formal procedures for increased productivity and consistency, implement methodologies to improve first contact resolution, and manage customer perceptions. Learn to use industry trends to run your organization effectively. This online course is a practical alternative for busy customer support professionals.
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• Certified Help Desk Professional Online

  Distance-Education.org Course Code: DED1535

  This online course is a practical alternative for busy customer support professionals.
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• Certified Knowledge Management™ — Interactive Study

  Distance-Education.org Course Code: DED1538

  Leverage, organize and optimize your company`s existing knowledge through proper tool selection and implementation of best practices. Learn the basic framework and strategies for knowledge management. This Interactive Study course is a practical alternative for busy customer support professionals.
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• Customer Care (Skills Course)

  Stonebridge Associated Colleges UK Course Code: DED9420

  This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts.
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• Customer Relations

  Stonebridge Associated Colleges UK Course Code: DED9421

  This course is designed to show you how you can make customers feel that you are genuinely interested in them - interested in them as people, not merely as accounts.
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• Customer Service Certificate

  Distance-Education.org Course Code: DED510

  This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
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• Customer Service on The Telephone (Skills Course)

  Stonebridge Associated Colleges UK Course Code: DED9422

  The aims of this course are to enable people who use the telephone in business situations to improve their skills and deliver better customer care through telephone contact.
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• Field Support Technician Certification

  Distance-Education.org Course Code: DED1540

  This online course will focus on the importance of the Field Support Technican role, as well as Knowledge Best Practices for documentation, escalation, customer and peer follow-up. Participants will learn how to build a collective customer support strategy.
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• Introduction to Customer Relationship Management-Part 1

  Distance-Education.org Course Code: DED1640

  In today`s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course.
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• Positive Customer Care

  Stonebridge Associated Colleges UK Course Code: DED9468

  This course has been designed to help you develop the vital skills to offer positive Customer Care for any business. With this knowledge, you will be able to deal with customers effectively, maximize their potential, and exceed their expectations.
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• Support Center Analyst Online Certificate

  Distance-Education.org Course Code: DED1541

  
  Support Center Analysts are part of your vital frontline and they represent your entire organization. This Support Center Analyst Certificate Course provides analysts of all levels with strategies for effective customer care and problem resolution, as well as fundamental support processes and tools. Course can be completed as quickly as student cares to engage in learning materials.
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• Support Center Team Lead

  Distance-Education.org Course Code: DED1542

  The support center team lead serves as the champion for the customer and the focal point for support center analysts. For this reason, a team lead must be customer-focused, be able to drive change and process improvements, provide training, and deliver customer support.
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• Telemarketing Professional

  Stonebridge Associated Colleges UK Course Code: DED6

  This course is designed to give you the skills and techniques you need to become a well-paid telemarketing professional, working from home or a call centre. You will develop a call structure which you can apply to thousands of commercial applications.
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