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Customer Service for Bars and Restaurants-Online


Restaurant owners understand how important customer service is for a pleasant dining experience and bar owners know that excellent and friendly service are vital to repeat business. From this online course employees will learn sales techniques, in addition to hospitality skills. Bar and restaurant consultant, Kellie Nicholson, stresses the value of a smile and a kind word for greater tips and the return of loyal customers.

Nicholson has condensed twenty-five years of experience into a class that will create unity and harmony among staff. She will teach employees the importance of friendly and professional service.

At the end of the course, you will be offered the opportunity to purchase an Official University Certificate for $39, though this is entirely optional. If you choose not to purchase the Official University Certificate, you may select a Letter Certificate in the form of a Word document at no additional charge.

Class Materials Fee: $10 (optional-lesson manual, which you may print from your own computer at no charge or study online)


In 2 lessons you will learn:

  • Excellent customer service skills.
  • How to handle complaints and difficult guests.
  • The importance of a smile in addition to ways to keep one on your face.
  • How to make tips honestly.
  • Ways to increase your sales.
  • Principles of the business.


Upon completion of each lesson, you will take a quiz. Your answers will be recorded and later tallied with a required score of 70% or above to complete the course. If you pay attention to details, you will do extremely well.

You will receive a professional certificate after all lessons and quizzes have been completed and your questions have been answered.

course quick facts
course code DED2312
cost $99.00
estimated time to
complete course
4 Hours
course materials
90 Days