Online Courses
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Retail Banking Certificate
Course Code: PRO1040
School: ProTrain Online
Description
This program acquaints the participants with an in-depth understanding of various knowledge areas that are required of a modern banking professional. The students will be equipped with the knowledge of the various retail banking products, how to effectively sell these products and services, and how to build a long-term relationship with their customers. The students will also be provided with essential technology skills required to work effectively.
The key knowledge areas are:
- Banking essentials
- Banking products
- Soft skills
- Banking technology
- Marketing banking services
- Regulatory environment
Course Highlights:
- Introduction to banking
- Banker Customer Relationship
- Types of Customers and Their Accounts
- Negotiable Instruments and Related Matters
- Overview of Deposit Function
- Demand Deposits
- Time Deposits
- Types of Deposits - Advantages and Disadvantages
- Payment and Settlement System
- Electronic Transfer of Funds
- Overview of Credit Function
- Principles and Practice of Lending
- Securities for Lending
- Mortgage Loans
- Auto Loans
- Fee-based Banking Services
- Credit Card Operations
- Dematerialization and Other Services
- Introduction to Marketing
- Marketing of Bank Services
- Customer Relationship Management
- Banking Technology
- Know your Customer
Outcomes
The students will be equipped with the knowledge of the various retail banking products, how to effectively sell these products and services, and how to build a long-term relationship with their customers.
Assessment